Orders ship by the next business day from Sydney with Australia Post. Metro areas: 2–7 business days; regional areas: 3–10 business days. Express delivery is available at checkout, and delivery is free on orders over $199.
FAQ
Delivery and Pickup:
2. Which areas Dr. Scent delivers to?
Dr Scent can deliver to any area across Australia.
3. Do you have a shop I can visit?
We don't have a shop front. We're based in Sydney, and Sydney businesses can book a free visit to sample scents on site. Call or WhatsApp 0428 611 070, or email info.australia@dr-scent.com to book.
Visit Requests:
1. How long does it take for a visit by Dr. Scent representatives when requesting a visit?
- Visit will be arranged within 72 hours of sending the request.
2. Are there any fees for the visit service?
- There are no fees for the visit service, we offer free visit.
3. What is the benefit of arranging the visit to customer location?
-This is to identify the best option that suits the customer’s area , our team will evaluate the area and advise with the best option to cover the area, and for the customer to try the scent samples and select what they prefer.
Payment Methods and Prices:
1. What payment methods are available when purchasing Dr. Scent products?
Payment can be made by any debit/credit card or online through Google Pay, Apple Pay, Afterpay, Paypal, or Klarna. Please WhatsApp 0428611070 for other payment methods.
2. How to purchase in wholesale quantities?
- Contact us on our customer support number to get more information about the conditions and prices.
3. Why are Dr. Scent prices higher than those of competing companies?
- Because Dr. Scent devices use cold air scenting technology, where the cold air pump safely delivers the oil to the upper part of the device. Then, the advanced nano-technology converts the oil into small particles to spread in your space beautifully and with a concentrated and safe fragrance, free of alcohol. This is unlike other diffusers that burn the oil, which can cause serious health problems and increase sensitivities.
Our machines are internationally approved to be safe and are produced carefully with high standards
Devices:
1. How do Dr. Scent devices work?
-Using nano-technology
2. Which devices can be operated with batteries?
The Dr Mini runs on two D batteries or plugs straight into the power. Our car diffusers, Fresh Drive and Digital Car Scent, have a built-in rechargeable battery that charges with the USB-C cable included.
3. Can Dr. Scent devices be used in all rooms and spaces?
- Yes, we have various devices suitable for covering spaces ranging from small areas of 30 square meters to large areas of 900 square meters.
4. Do the devices require any maintenance or cleaning?
Very little. Wipe the oil bottle and the diffuser head with a soft, dry cloth each time you change the oil. We don't offer a separate cleaning service, but whenever our technician visits for maintenance or a repair, at home or at your business, we clean the diffuser as part of that visit if needed.
5. How do I know when to refill or replace the oils?
It depends on your diffuser, the intensity grade and how many hours a day it runs. For example, at grade 7 for 8 hours a day, a 500 ml bottle lasts about 4 months in the Elegant, Eco Tulip or Home Scent. Work out your own figure with our oil calculator.
6. Can Dr. Scent devices be used in cars and other vehicles?
- Yes, we have specialized devices designed specifically for scenting cars.
7. Do the devices purify the air and disinfect it?
- Dr. Scent devices work to freshen the air but cannot purify or disinfect it.
8. Can the devices be controlled remotely?
- We have some models can be controlled through mobile application
9. What is the coverage area of the devices?
- We have various devices suitable for covering spaces from small areas of 30 square meters to large areas of 900 square meters.
10. What colors are available?
- Dr. Scent devices come in several colors, primarily white, black, and wood. The Eco device is available in various colors, such as red, blue, and green.
11. How can I program the devices to suit my preferences?
- The devices can be controlled in terms of working days , hours and aroma strength , as per the model you can follow the steps on our youtube channel.
Aroma oils:
1. Are Dr Scent aroma oils safe to use at home?
Our aroma oils are made to IFRA Standards, the international safe-use limits for fragrance ingredients, and they're alcohol-free. They're for diffusing only, not for skin or ingestion. Everyone reacts to scent differently, so start on a low intensity in a ventilated room, and keep oils out of reach of children and pets.
2. What are the best-selling Dr. Scent oils?
- Harmony, Address, Sense, Crystal, Dubai, Home, Amazonia Wood, Magic, Amber, Velvet Rouge, Moon.
3. Can water be added Dr. Scent oils?
- Water cannot be added to Dr. Scent Aroma oils , it is ready to be used directly in the diffusers
4. Do the oils leave a residue on furniture?
Our diffusers release a fine, dry mist, so you shouldn't see oily marks in normal use. Keep the diffuser's nozzle at least 30 cm from walls, furniture, artwork and electronics so the mist spreads before it settles.
5. Can oils from other companies be used to refill our devices?
- we do not recommend as it may affect the quality and performance of the devices.
6. Where do Dr. Scent Aroma oils come from?
Our fragrance oils are sourced from the UK and bottled in the UAE.
7. What is the average duration of the fragrance oils?
It depends on the diffuser, bottle size, intensity and hours a day, from a few weeks to several months. Every oil page has a bottle-life table, and our Intensity & Oil Use Guide lets you work out your own figure.
8. Can fragrance oils be used around children and pets?
Our oils are formulated to IFRA Standards, the international safe-use limits for fragrance ingredients, and our diffusers use no water or heat. Because everyone reacts to scent differently, start on a low intensity and keep an eye on children and pets the first time you use a new scent. Keep the diffuser out of reach of children and pets.
9. What fragrance options are available?
- Dr. Scent offers more than 50 different fragrances to suit various preferences.
10. How can I ensure that the fragrances are not too strong from the diffusers?
- Intensity can be adjusted using the device's settings.
11. Are Dr scent Aroma oils organic?
- No, Our aroma oils are not organic because other ingredients need to be added to enhance their quality, vaporization, and dispersion. These additional substances are approved internationally and locally to meet the safety standards
12. Do Dr. Scent Aroma oils contain alcohol?
- Dr. Scent Aroma oils do not contain alcohol.
13. Can a custom perfume be manufactured for an individual or organization? What are the conditions and terms?
- Yes, a signature scent can be created for companies after providing a sample of the desired fragrance and the quantity.
Maintenance and Warranty:
1. What is the duration of the warranty provided by Dr. Scent?
- A warranty of 1 year from the date of purchase.
2. What are the maintenance service fees?
- There are no maintenance fees during the warranty period. Outside the warranty period, fees will depend on the issue.
4. What services are covered by the warranty?
The 1-year warranty covers manufacturing faults: we repair or replace the diffuser. If we visit for a repair or maintenance service, we also clean the diffuser as part of that visit if needed.
Rental Contracts:
1. Can Dr. Scent devices be rented?
- Yes. Rent option is available for companies only
2. Can Dr. Scent devices be tested for a specific period before purchase?
- Yes, trial option is available for companies only for a specific period.
3. What are the consequences if the device is damaged (broken or lost) during the rental?
- The cost of the rented device must be paid in case of loss or damage.
4. Can the scent type be changed during one month of renting?
- Changing the scent can be done on the next monthly refill
5. What is the duration of rental contracts?
- Rental contracts are for 12 months , renewable.
6. Who can enjoy the rental service?
- Companies, both private and governmental.
7. What are the conditions for rental contracts?
- Any company can get the benefit of rent contracts after providing the supporting company documents needed for the agreement
8. What is the penalty in case of canceling the contract before its expiration?
- Payment of additional one month shall be applied for early contract termination
Exchange and Return Policy:
1. What is the allowed duration for device exchange?
Within 14 days of receiving your order. The item must be unused and in its original packaging, and oils must be unopened.
2. What is the allowed duration for device return?
Within 14 days of receiving your order. The item must be unused and in its original packaging, and oils must be unopened.
4. Can Aroma oils be returned if the package is opened?
No. Oils can only be returned or exchanged unopened, in their original packaging. If an oil arrives damaged or faulty, email a photo within 7 days of delivery and we'll replace it.
Branches Inside and Communication Channels:
1. What are the communication channels for ordering Dr. Scent products?
- The support team is available on all social media platforms (Phone, WhatsApp, Facebook, Instagram, TikTok).
2. Where are Dr. Scent branches located worldwide?
Oman - Saudi Arabia - Qatar - Bahrain - Kuwait - Iraq - Jordan - Palestine - Egypt - Libya - Morocco - Somalia - Kenya - South Africa - Tanzania - Sweden - Germany - France - Turkey - Iran - India - Canada - Kosovo - Armenia - Australia - United Kingdom - United States - Kazakhstan - Switzerland - Spain - Netherlands - Reunion Islands - Cameron - Djibouti - Brazil - Senegal - Philippines - Panama - Nigeria - Ghana
3. What are the working hours?
- The main office works from Monday to Friday from 8:30 AM to 5:00 PM.